A water softener removes the calcium and magnesium that cause hard water. If you are seeing white scale on taps and kettles, spotting on glassware, soap that will not lather, or water heaters and dishwashers failing early, hardness is usually the cause. This section covers how softeners work, how to size one correctly, what they cost to buy and run, and how to keep one working.
What this section covers
- How ion exchange softening works, and what salt-free conditioners actually do
- Sizing: grains per gallon, household demand and grain capacity
- Purchase, installation and five-year running costs
- Salt types, resin life and regeneration settings
- Brand and valve comparisons, including specification and certification differences
- Troubleshooting: salt not being used, brine tank problems, hard water returning
Do you actually need a softener?
Start with a hardness number, not a guess. Municipal customers can find hardness in their annual Consumer Confidence Report; private well owners need a test. Once you have a figure in grains per gallon (gpg) or parts per million (ppm), the decision is usually straightforward:
- Under about 3 gpg – softening is rarely worth the purchase and running cost.
- 3 to 7 gpg – a judgement call. Scale builds slowly; many households live with it.
- Over about 7 gpg – softening usually pays back through appliance life, heating efficiency and reduced cleaning.
- Hardness plus iron, staining or odour – a softener alone will not solve it. See Well Water.
- Hardness plus taste or chlorine complaints – softening does not address either. See Whole-House Filtration and Drinking Water.
If you do not have a hardness figure yet, start at Water Testing.
Common questions
Does a water softener make water safe to drink?
No. Softening exchanges hardness minerals for sodium or potassium; it is not a purification process and it does not remove bacteria, lead, nitrates or most chemical contaminants. Treat softening and drinking-water treatment as separate jobs.
Do salt-free conditioners soften water?
Not in the technical sense. Template-assisted crystallisation and similar technologies change how hardness minerals behave so they are less likely to form hard scale, but the hardness remains in the water. They can reduce scale; they will not produce the slippery feel or the cleaning benefits of ion exchange.
How long does a softener last?
The resin bed typically lasts eight to ten years on municipal water and less where iron or chlorine is present. Control valves commonly outlast the resin. Replacing resin is usually far cheaper than replacing the system.
Will a softener add a lot of sodium to my water?
The amount added is proportional to hardness. Anyone advised to restrict sodium for medical reasons should discuss it with their physician, and can use potassium chloride instead or keep an unsoftened tap for drinking.
Related sections
Last reviewed September 6, 2026.